Product information
- When
- Before buying, you want to check a product's contents, file format or whether it fits your situation
- Please include
- Product name, the situation you'll use it in, the program you'll use
STUDIO CONTACT
Contact
Ask us anything
about our products.
We take questions about NEWON Studio products: product information, purchase and download, software use, business products, licences and technical support.
01 · INQUIRY TYPES
What is your
question about?
Choosing a type selects it in the form below.
- Product information Contents, format and fit before buying Write with this type →
- Purchase & download Buying steps, file delivery, re-sending Write with this type →
- Software usage Setup, features and how to use Write with this type →
- Business products Reviewing standard products for your organisation Write with this type →
- Product licence Personal, commercial, team and business use Write with this type →
- Technical support Errors, opening files, browser issues Write with this type →
02 · GUIDE BY TYPE
Guidance by
inquiry type.
Purchase & download
- When
- You have questions about buying, didn't receive files, or need them again
- Please include
- Product name, the e-mail used for the purchase inquiry, the date
Software usage
- When
- You want to know a web tool's or software's features, steps or how to save results
- Please include
- Tool or product name, what you were trying to do, device and browser
Business products
- When
- You're reviewing industry products: contents, launch plans, how adoption works
- Please include
- Industry, size of workplace, product families of interest
Product licence
- When
- You need to know whether business use is allowed or several people need it
- Please include
- Product name, number of users, departments or branches, the work it's for
Technical support
- When
- A file won't open, a tool doesn't work or a screen looks broken
- Please include
- Product name, the step where it failed, device, OS and browser, any error text
03 · INQUIRY FORM
Studio inquiry
Please fill in the required fields. Your message goes to NEWON's official inquiry inbox.
- CONTACT
- NEWON Studio
newon@newon.app
Your inquiry could not be sent. Please try again later or email us directly.
Email us directly: newon@newon.app
04 · WHAT TO INCLUDE
Please include
with your inquiry.
- 01Product name
The name on the Store page, or the web tool's name
- 02What happened
What you were doing and what went wrong, in order
- 03Your setup
Device, OS, browser or the program that opened the file
- 04Purchase details
For purchase or delivery questions, the e-mail and date of your purchase inquiry
- 05Scope of use
For licence questions, the number of users and the work it's for
05 · AFTER YOU WRITE
What happens after
we receive it.
01
Received
After sending, a confirmation screen appears and the message reaches the official inbox.
02
Reviewed
We check the type and product, and e-mail you if we need missing details.
03
Answered
We reply to the e-mail you gave. It can take longer when there are many inquiries.
04
Follow-up
If a next step is needed, such as re-sending, a fixed version or licence terms, we follow up.
Reply times depend on the inquiry, and an inquiry does not mean a purchase or licence agreement.
06 · SUPPORT SCOPE
What support covers
and what it doesn't.
Included
- Contents, formats and terms of Studio products
- Buying steps, delivery and re-sending
- How to use web tools and software
- Opening files and checking errors
- Explaining licence scope
- Business product launch and adoption information
Not included
- Commissioned design, development or production
- Quote requests or outsourcing consultations
- Filling in documents or entering data for you
- Legal, tax or medical judgements
- Support for other companies' products
- Platform app account issues (use each app's support)
FAQ
Contact
FAQ.
How long does a reply take?
We reply by e-mail in order after review. It depends on the inquiry and how many we've received.
Can I call?
Studio inquiries are taken through this form and by e-mail (newon@newon.app) only.
Should I send platform app problems here?
App account, payment or feature questions are best sent through each app's own channels. Studio Contact handles Studio products.
Can I commission design or app development?
No. NEWON doesn't do outsourced production. Studio only offers its own standard products.
Can I include personal data?
Apart from the name and e-mail we need to reply, please leave out sensitive data such as ID numbers or health information.
Can I attach files?
This form doesn't take attachments. If a screenshot helps, reply to our e-mail with it.
I sent it but didn't see the confirmation screen.
It may be a network problem. Try again later or e-mail newon@newon.app directly.
Your message is sent through NEWON's official inquiry form, and personal data is handled under the Privacy Policy. Privacy Policy
STUDIO CONTACT
From finding the right product
to using it.
Before you choose and while you use a product, Studio Contact is there to check with.
The NEWON website is an information site about the company and its products. It has no log-in, payment or booking; purchases go through the product pages of the existing Newon Store.